RETURN POLICY

CANCELLATIONS/RETURNS

If you need to cancel your order, you need to do so before it leaves our facility. Please contact Customer Support at 520-212-0100 or fhdrstore@gmail.com to begin the cancellation process. For cancellations, you can choose store credit or to have funds returned to your original form of payment.

RETURNS PROCEDURE

In the event that you would like to return your order, in full or in part, please contact Customer Support at 520-212-0100 or fhdrstore@gmail.com to begin the returns process. Please let us know if you would like an exchange or a refund. Depending on the product, we may or may not ask that it be returned in order for you to receive credit. In the case of a return based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a PDF label (which you must affix to the sealed package) and arrange for a pickup at your desired location. You can choose store credit or to have the funds returned to your original form of payment. Our goal is to process your return and issue the associated refund within 48 hours of receiving the item(s) back to us.

In the case of a return not based on a shipping-related or quality-related claim, our Customer Service department will generate and email you a PDF label (which you must affix to the sealed package) and arrange for a pickup at your desired location. You can choose store credit or to have funds returned to your original form of payment, less the cost of shipping the item(s) back to us. Again, our goal is to process your return and issue the associated refund within 48 hours of receiving the item(s) back to us.

Feel confident in shopping online with Forever Home Donkey Rescue & Sanctuary Inc.  Your total satisfaction is our main goal.  We offer no hassle returns with excellent customer service.